********* marketing & non disclosure in terms of unlimited lines - Black Friday special!

I have held an unlimited calls, open line with Vodacom for the last 10 years.In January,I upgraded for the Black Friday 20GB Unlimited Voice. During December my phone simply stopped dialing out. Call Centre agents took 2 days to figure out what was wrong with my phone. After two days without access to my phone,I was told by a friend that it may be a cap on the unlimited line. I was NOT told that the unlimited line has a limit. In all the years I’ve used the Vodacom line I was never once notified on my bill that I reached a certain limit on calls or that it had run out! I would not have upgraded the line in Black Friday if I was told there was a limit. I was forced to buy voice bundle for the first time in 10 years! Now, in January again, two days before month end, my phone stops dialing out. NOT A SINGLE NOTIFICATION OR UPDATE ON USAGE. After much searching, I find an article deeply hidden about fair usage policy. It says Customer will receive notifications when they have 2500min remaining, and when they have 1000min remaining. When the threshold of 7500/4500 respectively is reached, outbound voice calls will be barred until such time that a voice bundle is purchased“ Why was this not told to me on Black Friday , or the day after ? Why was this not told to me in 10 years! I would not have purchased this package which is a *****, a blatant misrepresentation on the consumer, if I was told that the package in upgrading to is likely to see my line locked some time in the month because it doesn’t allow for as many calls that I make on average during a month! I intend on reporting this to ICASA. It’s as blatant a misrepresentation and ********* marketing I’ve ever seen!