1 reviews | Active since Jul 2011
********* increase on contract fee.
4 Months into my new 24 month contract and VC decides they can increase the monthly subscription. I signed a 24 month contract based on a fixed price for 24 months. ********* to increase existing running contract subscriptions. You advertise a contract at a certain fee for 24 months, then you must keep to the price as that is what you sold to the customer. If you have small print on your contract that allows you to increase subscriptions in the middle of a contract period, then it is still ********* and misleading, None of your sales agents ever advised me as client about this clause...it it exists. <br> YOU WILL NOT INCREASE MY SUBSCRIPTION FEE AS I HAVE A 24 MONTH CONTRACT THAT YOU MUST HONOUR FOR THE DURATION OF THE CONTRACT!!! <br> <br> section 48 of the Consumer Protection Act, which prohibits a supplier from entering into an agreement with a consumer on terms that are unfair, unjust or unreasonable, may have been breached",2015-04-06 08:14:32"""
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
