********* ******* behaviour

I've had the worst experience with vodacom. During March 2019 I contacted vodacom to cancel my contract (as the initial contract term expired). I was told by the consultant that vodacom has a great 'deal' for me and that I should reconsider. The deal included R220 airtime and 2gig data per month- I agreed to this offer. For the past 3 months vodacom has failed to load my data. I contacted vodacom on several occassions to rectify the error, which was not corrected(despite me paying the full amount every month). I again contacted vodacom to cancel my contract and was advised that I cannot cancel as the contract is "new". None of the consultants that I spoke to was able to assist me- they refused to provide with an e-mail address to confirm my cancellation in writing- (apparently I need to speak to a manager -which is also an impossible task as they simply refuse to take the call and does not phone back when you leave messages. Vodacom is clearly in breach of the contract- why should I keep paying for a contract. I will not recommend vodacom to anyone. I will definitely take vodacom to court.