********* demand of money and harassment

Terrible service they’ve handed my account over for “arrears” but I cancelled way in advance of my next debit order. The person I spoke to did not mention that I had any “arrears” to pay or that I still had to pay for the next month . I have reference numbers for the cancellation of both numbers I had with Vodacom I tried calling numerous times when I call the call cuts I don’t get called back, customer care said they can’t help because it was handed over by the remote Retentions team and I’d be called I haven’t received a call from the retentions team the consultants are rude and unprofessional , the lack of efficiency and service is the reason I switched networks. I have no interest in doing business with vodacom at all, I am getting numerous calls from the collections team it’s bordering on harassment they’re quick to call to collect but don’t bother investigating the numerous calls made regarding my cancellation I will not be making Payments I want the number for the ombudsman immediately I will also be getting lawyers involved as this is absolutely ridiculous clear my name and revoke the letter of demand immediately. I want it in writing that the letter of demand has been revoked and the handover to the lawyers re tracted as well Here are my reference numbers for the cancellation I put through in October, My number was only ported in November but then cancellation was processed in the beginning of October here are the reference numbers for the cancellation, ***- *** and another one for a data line I had which was a 064 number- ***