KM
Kgaladi M

1 reviews | Active since Oct 2017

12 Aug 2021, 22:42

********* credit reports

Vodacom we had an agreement they debit from my account every month for my data contract. They do not debit and report to the credit bureau of account not being paid, everytime I have to call them to debit. Vodacom has now messed up my credit record. We suffer for there incompetence of your employees. Last month July I called to ask if I have an arrears and was told no and they even offered me a phone. Today I am told I am in areas with R800. Credit report says 90days missed payments. I am surely cancelling my contract.

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Replies (1)
Vodacom
Vodacom's reply13 Aug 2021, 07:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team