********* contract activation

<p>At the end of August a contract was *********ly activated on my vodacom account via an agent from Mondo. After NUMEROUS phonecalls between Mondo and Vodacom - Mondo did an internal ***** investigation and agreed with me about the ********* activation- they then told me that they would liase with Vodacom to have the contract cancelled. That was August. I am still waiting for VODACOM to retrieve the call as they said they would around the same time I reported the matter to Mondo. I informed Vodacom of the situation to which they told me that they needd to come and collect the device that was sent to me in order to cancel the contract. I was advised that this would take 24 hours!!!!!!!its now been over 2 months after repeated phone calls to resolve the matter!!! The service I have received from Vodacom is absolutely ********* and unacceptable. The last conersation I have with a consultant from Vodacom I was directed to a manager who offered me a R30 discount on the monthly fee OF SOEMTHING i DIDNT WANT IN THE FIRST PLACE. aBSOLUTELY NOT- I WAS THEN TOLD IT WOULD BE CANCELLED. I AM STILL WAITING FOR THE COURIER!!!!!!In the meantime VOdacom debits my bank account for the contract amount! If its taken this long and vodacom cant even arrange for a courier to collect the device then I can imagine how long it will take them to refund me the monies they have *********ly taken from my account while I wait for them to resolve the matter! This is totallly ********* and against the consumer protection act! I am now approaching HelloPeter and posting this message on every social media platform available to me. I am incredibly unhappy about the way in which Vodacom is handling the matter. 5 MONTHS!</p>