********* consultant Who are pusshing sales at the expense of clients

Was given a Phone and a laptop wheres i took only a laptop when I made inquiries was given a run around no one could give me clarity sent emails to customer care but no one came through for me till was told that i could settle the account wt R4500 and both sims Will be cancelled to my suprise received a call vodacom has handed over my account with a total of R10000. They have not made any contact when I send emails i get no reply when I call Iam put on hold till it hangs up . Will seek legal assistance so that my name can be cleared. Their consultants are ********* when they noticed that its their fault they decided to reduce the amount then went and handed over the account what do u call that?