********* conduct: Non cancellation of contract by Vodacom

Hi there ...don't you think it is just another way to rob consumers of their hard earned money by means of making it as difficult as possible to cancel a Vodacom contract? Don't you think it is terrible that you are given a phone number to cancel a contract and no email address is provided to do such a cancellation (therefore you as the customer has no proof!) If you dial the cancellation number, no one answers the phone!! I got hold of this email: ********** and I sent 3 emails (13 & 27 Sept 2018, 07 November 2018) to request that one of my contracts should be cancelled. Low and behold no one gets back to me, and, the stores I approached tells me their cancellation function is de-activated !!!!! I have one contract older than 2 years which I would like to cancel and a recent contract which I want to continue with..... Just yesterday I receive a letter of demand from Vodacom demanding payment for both of these contracts!!!! Really, while you ****** me of my money for how many months now? I do hope that someone responds to this message for no has responded to the emails sent to the address mentioned above....