********* conduct by Vodacom

I requested Vodacom Customer Service to change my debit order date from the end of the month to the 15th, as my salarydate has changed.

I had funds available for the end of that particular month (when I made the request) to service my cellphone account, however Vodacom never deducted the money at the end of that month.

On the 15th of the following month, they deducted a doubke premium - which is perfectly fine with me.

To my shock I realised that Vodacom listed me as a risk on my credit score, in that they reported that I failed to honour my agreement with them. The fact that they failed to deduct the money from my bank account, was never mentioned.

The 'skipped' payment has a very negative effect on my credit score and I am definitely not satisfied with the conduct of Vodacom.

I am a very loyal (red package) client since 2009, I never missed any payment and now this is how they treat their loyal customers.

I expect from them to rectify the matter with Transunion and other credit rating companies.