********* conduct

Yesterday I had the pleasure of waking up to an sms of a debit order from Vodacom debiting my account of R 5348.45. I nearly had a heart attack because my monthly bill is always around R 1400. so I promptly contacted the call centre. To mention, I am on a Red Advantage package which Vodacom pitches as a 'private banking' equivalent of cellphone contract. so some of the perks include getting a dedicated line to these customers. As it sits, I cannot explain myself what i was doing from my usual data usage that could amount to this. so to really summarise, my issues are as follows:<br> 1. I have not been receiving my monthly statements for over 6mnths. I have contacted Vodacom on several occasions about this and it was still not fixed. In light of this, I could have requested for a payment arrangement or queried these costs beforehand had I received my statement.<br> 2. As a responsible service provider do you not also alert and flag customers when irregular activity on their account takes place? as courtesy <br> 3. mentioning 'courtesy' - what then is the purpose of your sms' to alert of data depletion (which I normally top up on receiving) if it apparently is not accurate on notification