TF
TERENCE F

1 reviews | Active since May 2010

17 Aug 2017, 11:13

********* business practices

From June 2016 I have been paying on a contract where I never received any airtime. My first query was answered by saying I must lay a charge of *****. Second query they are going to credit me with R200 once off. Totally ineffectual and ********* if not downright *****ed.

0
Replies (3)
Vodacom
Vodacom's reply17 Aug 2017, 11:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Aug 2017, 13:52
Official

Hi Terence

As discussed, feedback has been provided.

Regards,

RJ

TF
TERENCE F's update17 Aug 2017, 14:06
Reviewer Update
Very well spoken and efficient representative. But Vodacom are still *********, shame on you Vodacom boo to you.