GA
Gail A
1 reviews | Active since Apr 2012
02 Aug 2015, 10:21
********* Business Practices
As a telecommunication company one would expect Vodacom to send out a bulk sms when the Vodacom 3G data service is down, charging all top up clients a whopping R2.50 out of bundle. And at the same time whilst charging all top up contracts it being the 1st of the month when clients contracts have been recharged. So currently i received my top up 3G data bundle which is a positive balance and it just used my Rand value balance. Vodacom I would like to be refunded my out of bundle usage in rand value charges
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Vodacom's replyOfficial
03 Aug 2015, 08:50Hello Gail17,
Thank you for taking the time to raise your complaint with our team.
As discussed we have now resolved this issue. Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards
Craig
Thank you for taking the time to raise your complaint with our team.
As discussed we have now resolved this issue. Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards
Craig
Vodacom's reply03 Aug 2015, 08:50
Official
Hello Gail17,
Thank you for taking the time to raise your complaint with our team.
As discussed we have now resolved this issue. Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards
Craig
Thank you for taking the time to raise your complaint with our team.
As discussed we have now resolved this issue. Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards
Craig