********* business practices
<p>I signed up for a 1 gig contract with vodacom 18 months ago and i requested that they should block my sevices at R50 when I deplete the 1gig that is allocated to me. I am usually billed R250 for this line and to my surprise this month (20 February 2017) I was billed R978.08. Today (20 February 2017) at 6:58am I contacted vodacom and I spoke to Khanya and she said that they billed me an extra R628 because I exceeded my 1 gig limit. She further mentioned that the R50 limit I placed was <strong>NOT</strong> 100% garunteed that my sim card will be blocked once 1 gig has been exceeded and it is not visible on my profile anymore. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
