1 reviews | Active since Nov 2012

20 Feb 2017, 07:32

********* business practices

<p>I signed up for a 1 gig contract with vodacom 18 months ago and i requested that they should block my sevices at R50 when I deplete the 1gig that is allocated to me. I am usually billed R250 for this line and to my surprise this month (20 February 2017) I was billed R978.08. Today (20 February 2017) at 6:58am I contacted vodacom and I spoke to Khanya and she said that they billed me an extra R628 because I exceeded my 1 gig limit. She further mentioned that the R50 limit I placed was <strong>NOT</strong> 100% garunteed that my sim card will be blocked once 1 gig has been exceeded and it is not visible on my profile anymore. </p>

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Replies (1)
Vodacom
Vodacom's reply20 Feb 2017, 07:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team