********* business practices

<p>On 12 February 2017 I went to vodacom the grove mall to sign up for a cellphone contract. While the consultant Mike was capturing my details I asked wether the sony experia xa ultra uses data for all the apps on the phone, he promptly said no. Upon approval I asked him to activate the sim card ( ********** 599) so the we can test the phone to satisfy my doubts. He said he will activate it on the next day as he was knocking off. He gave me the phone and I only inserted the sim card on Monday 13 February 2017 to test the phone. </p> <p> </p> <p>After switching it on I realised that Mike misled me and I returned to the store to request a cancellation. Mike argued with me about my claims until I showed him and other consultants in store and they could not explain it. Mike said I have to speak to his manager which was not around at the time. I left the device with Mike as he said he will talk to his manager the next day. </p> <p> </p> <p>I awaited communication from them until I returned to the store today 18 February 2017. On arrival I asked for the manager S urita van Schalkwyk and her mood immediately changed when I mentioned that I came in connection with the sony phone. She was very irritable and temperamental when I asked her to cancel my contract. She abruptly and robustly told me that she well never cancel the contract wether u like it or not. She said I must just make peace with the fact that I asked for that phone and I just have to use it. She further told me that I must always switch off data when using the phone then my data will not be depleted. This lady was just rude and didn't care that I as a client am happy or not.</p> <p> </p> <p>I immediately contacted vodacom cancellations and spoke to Lesego. She told me that vodacom the grove is a franchise and they cant help me in anyway and that the store are the ones to take decisions which no one can overrule. </p> <p> </p> <p>I am expected to pay for something that I do not want and I feel that vodacom has grievously abused my rights.</p> <p> </p>