********* Business practices

My aunt has a cellphone contract with Vodacom and she noticed that her monthly premium suddenly went up without being notified. On the 4th of July 2022, she went to the Vodacom franchise in Cavendish Square, to query her account and she spoke to the Manager of the store Steven Mynhardt. Mr. Mynhardt advised her that it was in the contract she signed that Vodacom can increase her monthly premiums within the 24 months duration of the contract. She found that odd as no one had ever explained it to her, and she requested to see a copy of the contract. Mr. Mynhardt one of his staff Daniel to issue her a letter advising her that the copy of the contract will be emailed to her. To date, there has been no copy of the contract emailed to her she even followed up on the 2nd of August 2022. Vodacom is *********** pensioners and unsuspecting customers, making them sign up 24 months contracts that easily change to benefit them not the customer.