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1 reviews | Active since May 2016

03 Nov 2020, 13:36

********* business practice - bill doubled

I wanted to cancel my contract with Vodacom 2 years ago to go to Telkom for a more affordable deal. I was asked by the cancellations department if I would reconsider if they could match the deal I got from Telkom, which I did. We did the contract telephonically. Now in August my bill was almost doubled! According to the call centre agent my contract expired and I am now paying the normal contract fee. This wasn't part of the agreement and I was nowhere informed of this. The agent that assisted me couldn't assist me in downgrading or arranging for the contract cost to be lowered and logged a call. I got an SMS stating that Senzo Nkosi would contact me shortly to resolve the issue. This didn't happen and I got another SMS now saying the case case was closed. This is unacceptable! I had to cancel because I couldn't afford their tariffs back then just to now be surprised with a huge and unexpected bill!

0
Replies (3)
Vodacom
Vodacom's reply03 Nov 2020, 14:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update06 Nov 2020, 10:00
Reviewer Update
I still haven't heard anything from Vodacom!

Their standard reply to these complaints means nothing.
's update10 Nov 2020, 17:24
Reviewer Update
This is not the issue. I was told about the discount 'expiring' when I called the first time. A call was logged and someone was to phone me to arrange a new contract fee and since this wasn't agreed in the initial contract Vodacom has to make a plan to credit the additional amount to my account. That support call was conveniently closed without contacting me, and now you do it again with this contact. So vodacom refuse to contact their customers to discuss the issues! I will no longer do any business with Vodacom. I will also ensure that all other contracts and business accounts I am involved with be cancelled.