RC
Ricky C

1 reviews | Active since Dec 2016

18 Sept 2017, 15:52

********* business practice

I will keep on listing Vodacom here until someone tries to contact me.My line is disconnected for more than a week,claiming I am in arrears,yet account was paid on 25th and I received sms confirmation from Vodacom.I communicated via mail,yet customer care claims they cannot get hold of me on number listed,what a joke,you cut my line.I sincerely believe its a case of right hand not knowing what the left hand is doing.Vodacom will reply with a standard response,just to prove that they respond.In fact they will not even try to contact me or resolve this issue.I checked my Vodacom App and there are no arrears listed.Is anyone at Vodacom going to prove to me,that customer service still exist?

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Replies (1)
Vodacom
Vodacom's reply18 Sept 2017, 17:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team