ES
Elizna S
1 reviews | Active since Jan 2012
14 May 2020, 17:27
********* business practice
I have been trying to get my mother’s account sorted out for months now. Several calls logged, with no feedback or even a response From anybody. And while I am still trying to get a credit for “subscriptions” billed month after month without her permission, she now has a welcome tone, also with a monthly charge. And everything you are told to do to get it off, doesn’t work. Please can you remove it IMMEDIATELY and credit any charges on her account ***. Please let her know once it has been done. If you read the comments from other customers, it is evident that this is a serious problem, with Vodacom only.
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Replies (2)
Vodacom's replyOfficial
15 May 2020, 08:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 May 2020, 08:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ES
Elizna S's updateReviewer Update
19 May 2020, 18:34A very unfriendly man phoned today and said he will contact my mother, who is the owner of the account. I have informed him that she would like to be served in Afrikaans and that is the reason I have been assisting her all along. He said he will sort it out. Not surprising at all, she has still not been sorted out. He told her to dial *135# to get the welcome tone off, which we have tried with no success and that she has been credited for the previous queries she has had. But not everything, only 3 months. She tried to phone back on the number he phoned her from, with no success. Please explain how you can just bill an account without permission and when asked to credit the unauthorized deductions, you are told you have been credited what they are willing to credit, which isn’t even half of what is owed to her. This is ********* and I expect this to be resolved, or we have no choice, other to report it.
ES
Elizna S's update19 May 2020, 18:34
Reviewer Update
A very unfriendly man phoned today and said he will contact my mother, who is the owner of the account. I have informed him that she would like to be served in Afrikaans and that is the reason I have been assisting her all along. He said he will sort it out. Not surprising at all, she has still not been sorted out. He told her to dial *135# to get the welcome tone off, which we have tried with no success and that she has been credited for the previous queries she has had. But not everything, only 3 months. She tried to phone back on the number he phoned her from, with no success. Please explain how you can just bill an account without permission and when asked to credit the unauthorized deductions, you are told you have been credited what they are willing to credit, which isn’t even half of what is owed to her. This is ********* and I expect this to be resolved, or we have no choice, other to report it.