********* business practice

My husband received a call from a Vodacom consultant late last year offering us more data on all of our business phones, at no extra cost, as data costs had apparently come down. I was shocked to learn that there was however an additional cost of R400.00 per month. I phoned Vodacom early in December 2022, to log a complaint on this matter, where I was then advised that the complaint would be escalated. On 14 December I contacted Vodacom to follow up on my complaint, where I was once again advised that the complaint would be escalated. Karabo advised me that she would phone me on 19 December at 11:00am with feedback. Needless to say, she never phoned me. I then contacted Vodacom again on on 9 January 2023 and once again I was advised that the complaint was escalated and that she would phone me during the day with feedback. Thembisile did however contact me during the course of the day and asked if I received any communication from Vodacom. I advised her that I hadn't. I have just spoken to another consultant and she advised that there was still no feedback and that the matter would once again be escalated. It is now a total of R 800.00 that we have had to pay extra for something we never asked for. Why are your dragging your feet on this matter Vodacom?