********* BUSINESS OPERATION

I would like to express how ********* Vodacom and Finrite it. Yes, I fully understand that my account is in arrears but I have asked for assistance in the past and I was advised I cannot be assisted. So firstly, I would like to state the reason my account is in arrears is because on 1 of my contracts was taking data and adding it to my bill. When i called in the first few times, i was advsied nothing can be done and I will need to just speak to my daughter not buy data on my account. I was not able to pay the full amount and have communicated this to the Accounts dept in which they confirmed that I can make a payment arrangement,

My cell phone is missing, I have blocked my phone and Sim card, got a Police case number but Finrite has declined my claim stating that there was no usage on the phone but what they fail to understand is that my account was suspended therefore the Sim was blocked, I was not able to make any calls or use my data so of course there will be no usage on the sim card and because of that My claim was declined. I feel that this should have no effect on my claim as it it out of my hands. How do I go about this stating my circumstances? Please do contact me on ***