********* business ethics

so my phone was ****** thinking i have insurance then it starts phone ****** on 24/4/2019 put a claim in on the 25/4/2019 i was told to get a affidavit certified copy of id serial number of phone ****** and supporting case number which was never said the day before when blocking the phone. i do that email Mathepelo Ramolula which i must add appalling service as if Finrite /Vodacom is doing a service by assisting.

then im told that im under insure which i find very strange every upgrade through vodacom in the past the insurance will be matched accordingly my invoice clearly states \1.handset instalment 2. comprehensive insurance 3. contract billing ,itemised billing etc.. in any layman comprehensive insurance stipulated right below the handset instalment means you covered for the handset above upgraded by vodacom so they insure in me for a phone that is no longer in use since 2016 so i lose the battle and pay the amount referred to as a back payment to the bank account details furnished by Sibonglile Dhlamini on the 26/04/2019 i was called this morning and told they furnished me the incorrect billing information i should reverse the money and repay into another account.

so cant do that i asked somebody to pay on my behalf as my bank account is linked to my cellphone ****** and cant access it after numerous calling the ********** number gets cut after 30-1hr of holding

i then get in contact on my forth attempt to Lucy and i was told to go to the bank and make the necessary arrangements to retrieve the money which i was told to pay to the incorrect account call started14:10pm i then requested to speak to a manger and i was put on hold since today is the 29/4/2019 eventually the norm of call cutting at 14:42 (31minutes of no assistance)

No one not finrite or vodacom responds to emails or update on the way forward im loosing business clients cant get hold me, cant access my bank account unless i load another profile to another phone which i dont have

all calls from the agents confirm that they have technically issues and basically saying we as vodacom loyal clients must suffer the brunt for there incompetency.

i never claimed from vodacom before and yet treated as a ********.

im lost for words if they cant assist all they need to do is say so at least i may start procuring my old number back and getting a phone but no seems to care

shame on your vodacom/finrite

Take away shops run better than this faceless encounter and undeserved stressed adding to my ordeal of phone theft disappointed client Marlin Abrahams