********* Billing Practices

The way Vodacom conducts business around data charges; specifically out of bundle charges are borderline ******** in my opinion.

We are stuck without internet due to a Telkom issue, so have reverted to using Vodacom bundles as a fallback.

- Buying data bundles using the iOS app is unreliable - often the bundle purchase does not complete successfully although it seemed as though it has in the app - The app often fails to update despite shutting it down and restarting it - You often do not receive out of bundle messages or warnings by SMS - When out of bundle the messages warning you that you are out of bundle are often delayed or do not get sent at all (I received a message saying you have now used R3000 out of bundle - that's a bit late....) - I have asked to have my internet access to be cut off when out of bundle - not an option according to Vodacom call centre staff - this alone shouldn't be legal - I should opt in to being ****** at out of bundle rates. - When querying these practices the response is the data charges were calculated correctly - end of story - that is not the argument - the business practice is absolutely shocking.

After being with this service provider all my life I would like to cancel and move elsewhere. Your business practices around out of bundle billing and notifications to prevent it should have become fuel for a class action lawsuit.