MP
Michael P

1 reviews | Active since Apr 2016

16 Feb 2017, 14:02

********* BILLING

<p>It has come to my attention, that Vodacom Bill a customer when he call a toll-free number.</p> <p>This is happening when one has to make use of a prompt service for direction to a spesific depart, Vodacom take advantage of this and bill a customer under his SMS Itemised Billing.</p>

0
Replies (2)
Vodacom
Vodacom's reply16 Feb 2017, 15:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Feb 2017, 09:32
Official

Morning Michael,

Please note that feedback has been provided via email.

Regards,

Cassandra