********* Behaviour/Services

<p>We traveled out of the country, realizing there was no roaming services coming through. We were unable to contact Vodacom until we have a phone available to call. I also tried to use the "promise to pay service" online, but failed to work when we reached our destination as I was only able to use wifi spots in this country we were visiting. Very limited. That is why we always have one number on roaming. I got the opportunity today to make the call to Vodacom to sort out the roaming problem and make use of the "promise to pay". Including (above all) receiving an invoice which is more than double our normal spediture as we did not receive a sms that the data on one number was used up earlier in last month. So we never knew we had to buy more bundles. Luckily I had a very nice lady that will escalate the problem. However the next lady I dealt with regarding the "promise to pay" service, basically told me that our lines were locked this morning, and we have to pay most of the bill immediately to get in unlocked. I explained that I have been trying to use the promise to pay online but wasn't working therefore I am calling in from an international number to make the promise to pay, I will even pay R1000 today and the rest later the month, due to business being slow this winter. She kept on hammering about having to pay nearly the full amount as even if I pay the R1000 it will not be unlocked. What is then the point of the "promise to pay" service? I have used the promise to pay service and have never experienced this treatment and ********* was of using the service available.<br />She kept saying she is trying to help when she wasn't, because it is. It the way the service works, plus telling someone they must pay amount they do not have available is not helping.<br />Problem solving is what I do all the time, and surely trying to solve a problem is when you are trying to help. Not telling and forcing someone on your point that is not even ethical to the service available. <br />We normally spend anything from R3000 to R5000 a month at vodacom, if not more at times with roaming. Being a loyal client since beginning of 2008, supporting the brand. What we spend is nearly someone's salary, or close to. Then being treated like this just really works me up and feel disrespected.<br />But I understand it has to do with the person dealing with me as well. I am always so thankful when I actually get someone on the otherside that truly ry to help, and I thank them tremendously plus I will always give a good rating. But so many times I am sure people get someone like this that are just so not helpful and disappoints. <br />This person now has caused us to be stranded without communication when we return in the country on the road. Which is unacceptable. When if something happens to us and we have to call urgently. All our phones and date lines all locked.<br />This person has truly stressed me out so much I am unable to do what I needed for the day, which is costly. We have so much to deal with regarding our business and so many things happening at the same time, which is something this person clearly did not understand when I tried to explain.<br />I require a solution and needs this to be sorted out ASAP. I need someone from Vodacom who is in management position and has a solution for us to contact me on email as I can't receive calls as roaming is not working and our lines are locked.</p>