1 reviews | Active since Feb 2018
********* behaviour by Vodacom/Vodafone
********* behaviour of consultant I have received a sms from my bank informing me of a new debit order. then a sms from Vodacom informing me that my contract has been upgraded, which I have not given permission to upgrade too. The consultants are constantly calling you to upgrade and each time I have said no not interested. I will go into the shop to look at the phones and upgrade. It got to a stage where I have blocked the number to not being harassed by the consultants. On 9 November 2018 I have called to lay a complaint and get the contract reversed. Spoke to various consultants (Tina, Charmaine, Belinda) and finally spoke to Martin who said he will follow up and confirm with me by 16 November 2018. It is 19 November 2018 and still have not received a phone call or explanation, why Miss Govendar upgraded my contract without my permission. I WANT THIS CONTRACT REVERSED TO HOW IT WAS AND THE PERSON WHO MADE THE CHANGES WITHOUT MY APPROVAL DISCIPLINED. I NEED ANSWERS TODAY
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)