********* behaviour by Vodacom and employees

*****'s... I sent back a package on 15 March after Vodacom delivered the wrong item, I've been told countless lies as the whereabouts of this parcel (According to RAM, it's was received by Sello Makgafela on 16 March @08h17) I keep calling Vodacom to cancel this contract, but apparently I cant because the parcel is not booked back in the system. Everytime I call I am told they will escalate the issue, and I receive a reference number for the "investigation". Then case is closed without resolution. Thy is this so difficult? Is it not rocket science, is it because you employ idiots, or do reward your employees to prevent customers from closing their accounts?