LL
Llewellyn L

1 reviews | Active since Jan 2014

03 Oct 2019, 09:23

********* behaviour

Vodacom is a bunch of *******. I wanted to cancell last year and they promised me the world. I could get an vodacom cellular deal with a My gig 2, 24 month hybrid.

What a deal at the time, so I took it. All went well, my data accumulated, my airtime accumulated up to 90 days or three months. Now after the court case that was won where data cannot fall away anymore they became wise and changed the My gig 2, 24 month hybrid to a Service Provider Incentive 2GB. So this means that the data can be forfeited after 30days if not used. They are ******* and manipulate contractual agreements to suit them and not the user.

Well in short my message is clear. Please don't be fooled by their empty promises when considering cancelling your contract. I have made that mistake before and believe me that it will not happen again. The day my contract is up for renewal please don't even bother contacting me for an upgrade. I will be switching to a more ethical and honest service privider. My upgrade date is December this year, so sitting for another 2 months is not too bad. Vodacom will NEVER see my business again.

0
Replies (3)
Vodacom
Vodacom's reply03 Oct 2019, 11:05
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team
LL
Llewellyn L's update13 Oct 2019, 11:04
Reviewer Update
Today it's the 13th of October 2019 and still not even a call from these thieving service providers. They are just there for personal gain and not worried about their customers. Correction not customers, but victims!!!!
Vodacom
Vodacom's reply21 Oct 2019, 09:45
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
 
Regards
 
Consumer Website Team