********* behaviour

In May'19 I was contacted re an upgrade for my number; my phone had been ****** in March and I'd been issued with a new phone via my insurance, so I said I didn't need one.

This is 4 months ago and apparently I agreed to a sim only deal; I really thought I was moved to month to month, as not taking the upgrade. When phoning Vodacom last week and enquiring to cancel the month to month, I was called back then told they listened to the "recording" and I agreed to 24 month sim only contract.

I'm sorry, but I do NOT accept that! 1. I don't have access to the alleged recording to review the terms discussed only verbally over the phone; 2. I NEVER received an SMS or email confirming ANY such details/changes/upgrade; 3. on 14 August 2019 I finally received a No Subject email from Vodacom with an "Invoice_Quote" for the "upgrade" that took place in May (effective 1 June).

I've called 14/8 to enquire about cancelling the SIM only deal and told cost would be R5 339.20. This is an absolute *******! The CPA says a verbal agreement is binding but can be hard to prove in court. I'm sure Vodacom will say they have the recording... I wonder, as I mentioned that too and to-date, have not received a link or copy of the recording.

I'm not going to court, but Vodacom have lost a loyal client once this contract is done!