RP
Reuben P
1 reviews | Active since Jan 2013
30 Jul 2020, 13:59
********* Behaviour
We had a contract taken on 2016/09/10 which expired on 2018/09/10 which meant the debit order should have been cancelled. But I noticed a monthly amount of R55 being deducted via debit order each month. I was at the Vodacom branch in Canal walk and was informed the contract did expire but it then moved to a month to month basis. We have never signed for a month to month contract for a number that we have never used. the umber I'm referring to is ***. Please cancel the debit order and refund my monies in full. i have also stopped the debit order from my side.
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Vodacom's replyOfficial
30 Jul 2020, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jul 2020, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Reuben P's updateReviewer Update
02 Sept 2020, 21:53After being promised that the matter will be resolved and my debit order will be stopped. Your Company *********ly debited my account for the amount of R167. I need to take up the matter with the Consumer council and contact SAPS to check if this constitutes *****
RP
Reuben P's update02 Sept 2020, 21:53
Reviewer Update
After being promised that the matter will be resolved and my debit order will be stopped. Your Company *********ly debited my account for the amount of R167. I need to take up the matter with the Consumer council and contact SAPS to check if this constitutes *****