********* behaviour

I went to get a new contract for a tablet and was assured by the agent that if i put airtime on there that it would not be used for data purposes. I need airtime always for emergencies only and loaded about a thousand rand through her. Couple of days later i found my airtime is finished, i cant even enter my complex's gate. I hardly ever used the phone for calls, and learned that when my data got finished it started eating my airtime at astronomical rate, the very thing i was assured by the agent would never happen.<br> I feel deceived and like i was ****** of a thousand rand i did not budget to lose.<br> When i phoned the call centre today I asked to speak to somebody that can help me with a customer complaint for i wanted to report this. I was put through to a supervisor.<br> I told her I have a complaint and whether i can bring it to her or whether i should go directly to hello peter. After i then spent a considerable amount of time going into all the details of my complaint, she simply answered that Vodacom has a customer complaint department which i should contact. Then i got really upset.I feel she really waisted my time and disrespected my position.