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N N
1 reviews | Active since Mar 2022
08 Mar 2022, 16:58
********* behavior of Vodacom Fibre
I canceled my Fibre ISP service with Vodacom, the service was duly canceled after a month's notice as per contract terms. However, while the service was terminated on the 1 March 2022, Vodacom did not release my Fibre line. Despite logging multiple call and even going through frogfoot to get them to release the line, they still have not done so after eight days of cancelation of my service.
This is not just inefficiency, this is now ********* behavior that is preventing me from signing up with an ISP of my choice.
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Replies (2)
Vodacom's replyOfficial
09 Mar 2022, 07:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Mar 2022, 07:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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N N's updateReviewer Update
12 Apr 2022, 12:20Thank you. The matter was attended and I was able to switch in March.
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N N's update12 Apr 2022, 12:20
Reviewer Update
Thank you. The matter was attended and I was able to switch in March.