********* BEHAVIOR FROM VODACOM

Good day

In December 2020 I called the cancelation department to put notice to cancel my two contracts that was ending in January 2021, I was told I can only cancel in the month of JANUARY.

On the 2 January 2021 I called the cancelation department AGAIN I spoke to Buhle @ 14:10 who confirmed she had placed a request for cancelation of my two contracts, she quoted my references/confirmation will be sent via email, which had not come through.

I was debit for January as it was the last month of the 24 month contract.

I called AGAIN the 7th of February 2021 to confirm if Buhle captured my cancelation and I was informed by Nikhil (13:20) it WAS NOT CANCELED, he then informed me that I am going to be debited for the month of February as 1 month prior notice was to be given to cancel (my call to Buhle, on the 2nd of January 2021 was my 1 month in advance call) I was highly upset about however he assured me that was the final debit.

We are now in April and I WAS DEBITED ON THE 25TH OF MARCH FOR TWO CONTRACTS I'VE BEEN TRYING TO CANCEL FROM December 2020. I want a refund for March debit orders and if any debit goes of my account in April I will be reporting Vodacom to the Ombudsman for their ********* behavior.

As you can see I know the precise time and dates I called, I want you to pull out my call recording and CANCEL MY CONTRACTS WITH IMMEDIATE EFFECT.

Utterly disgusted customer.