********* and unprofessional treatment of customers

I have been a Vodacom customer for the past 20 years. I have for the past 2 weeks been trying to lodge a claim with their insurance. I have escalated the matter but to date no one has had the decency to revert and give me feedback. I call them and I am left hanging for long periods of time by clueless and unprofessional staff. I have been incorrectly billed and my account debited twice and no one is prepared to give me answers.