********* and ******** conduct

I was contacted by Vodacom Agent regarding my contract. She told me Vodacom wants to give me extra amount of airtime at extra of ten rand. i did not believe her and requested her to send me a quote. Quote was sent on the 31 January 2023. I noticed that she misrepresented the deal. quote said i had fourteen days to cancel. I cancelled within the prescribe period, but Vodacom recharged me with extra airtime. Called vodacom customer care to indicate that i do not have the money to pay for extra airtime and request them to reverse the transection. Vodacom has not reversed the transection even though it was misrepresentation by their agent and i cancelled within the prescribe period.