********* and poor service!

<p>On 11 December I received a message indicating my datab bundle had run out. I immediately topped up and bought a 500MB bundle. On Thursday 15 December I received a message saying I used out of bundle data to the value of R602!!!! How is this possible if I topped up like I normally do????? On Sunday 18 December I topped up again - 500MB data bundle. </p> <p>Today (20 Dec), I checked my bill online and see that the balance to date is R 2218 of which data usage makes up R1254!!!!!! Never in all my years with Vodacom have I ever received a bill like this and it is not even the end of the month yet!!!! Vodacom is either not loading my top ups of data bundles or incorrectly charging. </p> <p>I called your cancellations contact centre this morning ( ********** ) to find out how much it would cost to cancel my contract. After being on the call with Webster for about 15 minutes, he advised that he cannot give me the pay in value due to system issues but will escalate this to his team leader who would contact me. This is after I explained all the data issues. </p> <p>No one has yet contacted me so I called again at 11:30 asking to speak to Tabelo (who Webster advised is the team leader). The agent I spoke to said I cannot speak to him telephonically and they can only mail him and someone would contact me. What disgusting service is this after your previous agent clearly advised that I could call ********** and speak to Tabelo to follow up (this is after I asked for a reference number and he said there is no reference number - what type of call centre works without reference numbers???). After I explained to the agent that I spoke to a Webster and he advised I could call the number and ask for Tabelo to follow up, she put me on hold for TWENTY FIVE MINUTES!!!!!!!!! not once did she come back on the line to advise what was going on. I finally ended the call as it is ridiculous to put customers on hold for that long!!!</p> <p> </p> <p>This is unbelievably disgusting service from Vodacom - firstly to have these ridiculous data charges and then when I call your contact centre, I cannot even get answers or follow up with anyone!!!!!!</p> <p> </p>