********* and poor service

I am very disappointed in the level service provided by Vodacom. I migrated my open line to a top up contract 2 months ago. Last month I recharged with airtime and tried to purchase a bundle only to receive an error stating that I have run out of airtime although I had more than enough airtime! I contacted 135 and the consultant advised me to restart my phone as she had made a change. I restarted only to experience the same. She called me to follow up and I advised her that I still cannot purchase data, she then advised me to go into store. So amongst a pandemic, I must now risk my health in order to resolve this issue! I let this go and had to buy data on my Telkom router because of Vodacom's poor service. Now only to see that I am being charged for contract cover that I did not approve! So I called in this morning to reverse the migration as this situation frustrated me to the max as the only reason I needed a top up contract was because I needed to recharge on data now and again. Only to be referred to 135 once again!!

So Vodacom, are you this *********? Firstly I could not top up with data, secondly you charge me for something I was not advised of and now you refuse to reverse the migration.

Absolutely pathetic, I would not recommend you guys to anyone!