SA
Sherman A

1 reviews | Active since Jan 2017

16 Jul 2019, 15:58

********* and misleading business practice

Vodacom fibre offers a month2month, 12 and 24 months fibre to the home contracts. However, the month2month is really not a month2month but 12 month contract as when cancelling the month2month notwithstanding the 30 day cancellation notice, you liable for a "claw back" penalty for the router which vodacom advertises as free and leased but instead of the option of returning it you have to pay for it. I contracted for month2month 10mbps download 5 mbps upload but never enjoyed a full 10mbps during 8 months but averaged 6mbps download when doing a speed test (speedtest.net). They did not measure where the best signal strength/speed was in my home (double story) but placed the router where not even an extender works. I moved the router with a extended LAN cable to downstairs location with a much better signal/speed. This business practice is both ********* and misleading.

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Replies (1)
Vodacom
Vodacom's reply17 Jul 2019, 07:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team