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judy T
1 reviews | Active since May 2014
04 Oct 2021, 14:06
********* and misleading
Online upgrades are misleading and a waste of time. You filter to deals that are available to you based on your profile and right at the end after you confirm your delivery address you get an error message that there are technical issues meaning that you cant get the deal that was "available and tailored for you". It is unfair and poor customer service if you make available a product on your website only to be told its not available.
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Vodacom's replyOfficial
04 Oct 2021, 16:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Oct 2021, 16:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team