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hallauer.michael hallauer.michael

1 reviews | Active since Jun 2017

17 Sept 2021, 08:34

********* and ********** sales tactics by Vodacom agent

This week a Vodacom agent phoned me and sold me a deal using ********** and ********* tactics. She **** through her teeth on just about everything she could lie about and so I am rejecting the order, and request that you review the recording of my call with the sales person and then fire her.

Your sales person totally misled me and **** about the following:

1. **** about the financial terms of this deal, telling me repeatedly that I will only be paying R49 per month extra on my existing vodacom contract, and that it wasn't a new line contract, nor an upgrade. 2. **** about my existing in-bundle data allocation amount 3. **** about me regularly going out of bundle on my monthly data usage when in fact I’m not. 4. **** about me saving money by reducing my monthly vodacom contract instalment if I took this deal.

Please tell me how you will be handling this very serious matter.

0
Replies (1)
Vodacom
Vodacom's reply17 Sept 2021, 08:39
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team