********* ACTIONS BY VODACOM

On 28 November 2020 the data in my data bundle was depleted and as I needed data for a meeting the next day I purchased data via the Vodacom App. The amount was debited to my account but the data was unfortunately not allocated.

I phoned the Vodacom call centre to query this and spoke to Maria. She told me that she would have to escalate the matter and log a service request and that it would take 48 working hours to 7 days to resolve. I told her that I can not wait 48 hours as I needed the data the next day. I requested that the transaction be reversed and she said that she had logged a service request for this.

I then purchased data from another network operator which unlike Vodacom, allocated the data instantly.

I had to spend 32 minutes on the phone call which was waisted as the transaction was not reversed and Vodacom had allocated the data 6 days later. This was after my new monthly data bundle was allocated which renders the purchase of additional data as waisted as it was no longer required.

This is unfortunately not where the issues with Vodacom ends. Today Vodacom decided to debit my account with an amount that is almost double my normal monthly debit for my data plan.