********* Accumulation of Expired and Ported Contract

Sent: Wednesday, 1 August 2018 10:06 AM To: ********** VSP LEGAL SPECIALIZED COLLECT ********** ********** ********** Cc: ********** ********** Subject: FW: EC-1KKP-225C1D Order Number: 1- ********** ********** Importance: High

VODACOM,

Why is this taking so long to resolve. I was promised that within 3 working days this matter would be finalized and still nothing. This has been going on from December 2016 when I had initially sent my cancellation form in.

Now two years later you advise that I am handed over yet my contract came to end in February 2017 with more than sufficient notice. Porting was successful yet your cancellations department never actually cancelled my contract but created a ghost number accordingly to Legal (Bridgette) which ended up accumulating all these costs. VODACOM is an absolute joke, the service is unprofessional and communication is clearly non-existent. What has happened here is highly ******* and ********* which is now why I have included ICASA in this matter. ICASA ID Love to hear your opinion in this matter.

VODACOM you cannot create ghost numbers when porting was successful and sufficient cancellation notice provided. Then to add insult to injury not only was sufficient notice given and porting successful but VODACOM continued to debit my account until May 2017 to which I placed a stop order against. Then your false Ghost number continued to accumulate these costs (whereby I am NOT Liable for),handed over and given that I am a signatory for my employers bank account this is a serious matter.

I have tried on multiple attempts to make contact and send emails but this falls on deaf ears apart from the same automatic email that you are in receipt of my mail. What utter nonsense. Complaint has been posted on http://hellopeter.com and on http://ComplaintsBoard.com also no success. This clearly shows the kind of service Vodacom is providing to their clients.

So to recap for your convenience: 1. Cancellation Letter sent to Vodacom December 2016 (Copy Attached) 2. Ported from Vodacom to Cell C February 2017 (I still own this number to date) 3. Stopped Continuous debit orders in May 2017 4. Vodacom Legal handed me over and listed me with the Credit Bureau 5. I now need a paid up letter stating the matter is resolved and the error was on Vodacom’s behalf not Mine 6. Clear me with the Credit Bureau. I have always had outstanding credit rating and because of VODACOM im now ****.

My patience on this matter has run out. Please can someone actually do something about this. You choose your profession not me, in saying that should you not have the passion to do your job ethically and with proper turnaround times to resolve this matter.

REGARDS

Olivia Redelinghuys