BD
Brett D

1 reviews | Active since Jun 2014

30 Sept 2019, 17:30

*********.

Lets be honest, no one expects much when dealing with Vodacom, but they actually managed to shock me today. I needed airtime and so I opened the app and selected the buy option. I selected airtime, I selected the number it was for, I selected the payment method, then selected one of the deals on offer which in this case was R 5.00 for one hours call time. Confirmed everything only to be told on the next screen the air time could only be used to call Vodacom numbers. ***? That's like taking a dump, flushing the toilet and toilet water hits you in the face. When you leave the bathroom there is a notice on the door saying "Beware, toilet water will splash in your face when you flush."

0
Replies (2)
Vodacom
Vodacom's reply01 Oct 2019, 07:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply02 Oct 2019, 08:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
Regrettably, Power Hour bundle excludes voice and video calls to other SA Networks. Please fami****ize yourself with the T&C's below:  

https://myvodacom.secure.vodacom.co.za/vodacom/terms/power-hour-terms-and-conditions
Regards,Consumer Website Team