dV
dorothy V

1 reviews | Active since Mar 2009

16 Apr 2015, 11:01

*********!

I have a data contract with Vodacom. I have always paid a set amount each month, and the data was capped - therefore I was unable to exceed the specific amount of my monthly subscription. I have never bothered to check if I am using wifi at home, or the data from the contract, as I was always unable to use internet once the limit had been reached. When I received my account this month, however, to my utter dismay, the outstanding balance was R4974.20!!!!! I'd love to know who gave Vodacom permission to open up the line. I know that they are probably experiencing some sort of financial trouble, as they have recently increased our monthly subscriptions, despite the fact that I have entered a 24 month contract for a specific amount, but that is another issue. Of course, Vodacom has sent an SMS saying that unusual internet activity was detected on my account, when the amount reached R4500!!! This, of course,is absolutely no help at all! Why not send the SMS when the amount reached R500 or even R1000??? I believe it is dishonest and completely ********* to remove capping from a line without my consent / express instruction to do so.

0
Replies (1)
Vodacom
Vodacom's reply17 Apr 2015, 08:05
Official
Hello d6y6v0n3,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team

Best regards,