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Brendon B
1 reviews | Active since May 2019
04 Jun 2019, 10:03
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I Upgraded my Cellphone Contract with Vodacom in March 2019. The Online Sales Consultant told me that i will have to Pay Handset Fee for Previous Contract for 1 Month as the Contract end 30 April 2019. I was happy to do so and Upgraded to New Contract Deal and understood why i had to Pay the Handset Fee for the 1 Month. The End of May 2019 they again DEDUCTED the old Handset FEE for the 2nd time where contract ended the end of April 2019 already. I phoned Vodacom and they said it only finishes the end of this Month and the Contract started May 2017. I Took the Old Contract in April 2017 so started Paying May 2017. May 2017 to April 2019 is 24 Months that is where contract should end and was Confirmed by Sales Consultant at the Time. my statement also confirms that i paid 25 Months for this Old Handset. This is very ********* from Vodacom. Please be Carefull when Upgrading with Vodacom
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Vodacom's replyOfficial
04 Jun 2019, 11:04 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jun 2019, 11:04
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Jun 2019, 13:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply04 Jun 2019, 13:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team(SA)
Best regards,
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Brendon B's updateReviewer Update
04 Jun 2019, 13:55Vodacom came back to me stating that i have to Pay even if one of their Consultants gave False information.They will do deal wit Person internally but i still have to pay. My Decision was based on Information given by Consultant. I will never do Business with Vodacom again. People please be Carefull doing business with Vodacom!!!
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Brendon B's update04 Jun 2019, 13:55
Reviewer Update
Vodacom came back to me stating that i have to Pay even if one of their Consultants gave False information.They will do deal wit Person internally but i still have to pay. My Decision was based on Information given by Consultant. I will never do Business with Vodacom again. People please be Carefull doing business with Vodacom!!!