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Item: Vodacom
Rating: 1
Author: christa Z

I have complaint about this numerous time but Vodacom is not coming back to me. I have asked for the recording of my contract update agreement as Vodacom is not sticking to this contract. I was promised 1G of data and only receive 250MB a month. This is extremely *********. i wanted to cancel my contract by vodacom agreed to match the contract from telkom that i was interested in. Now you are not keeping to the contract which is *******. Please can someone from Vodacom contact me regarding this

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Jan 2018, 15:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply16 Jan 2018, 15:18

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

christa Z's updateReviewer Update

22 Jan 2018, 11:26

To date I have had no one making contact with me regarding this complaint. I would like the recording of the telephone conversation that was had when my account was upgraded. Why are you not willing to give this to me?

christa Z's update22 Jan 2018, 11:26

Reviewer Update