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I got the most unprofessional help at Vodacom Kenilworth. I visited on Saturday 21 October at around 2.10 p.m to blacklist my phone which was ****** that afternoon. The consultant spent over 30 minutes asking me for the same details and not getting anywhere. She even asked me to get the call center number and call because she was could not see the ITC number after blacklisting my phone and was unable to assist any further.With what phone must I call? What is the purpose of the shops then? If any calls are to be made shouldn't she make them? I obviously pointed this out and so she continued to pretend to help. After another 10 minutes or so she wrote an ITC number down and told me my phone was blacklisted. After reporting ****** phone to the police and submitting my Insurance claim with the given reference I received communication from my Insurance to provide a blacklisting reference. Imagine my disappointment when they told me at Vodacom Claremont that my phone was not blacklisted at all and there was no ITC number on the system. This means this lady not only wasted my time but gave me a bogus reference which could potentially cost me my insurance claim. I am truly unhappy and need to take this up with Vodacom management. It's unacceptable service.