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<p>Took my phone in on the 22/12/16 as the screen was showing different colours. joshua the consultant assisted and assured me the warranty Will cover he advised timeline will be 7 to 10 working days. He gave me a form to sign and explained nothing as the branch was full. My husband followed up after christmas only to find out nothing was done and now theres a quote of R1967.60.We rejected and spoke to the regional manager lee rajoo who was of no assistance and handed over tothe manager shalini at the mall branch. Shalini called and spoke to my spouse as I have no phone. she advised him that the consultant is new just started 2weeks prior and its a human error and cannot pay from her books but they will reduce the fee to R1400. We rejected that and advised her that we did not do wrong and not liable for the payment. My husband recieved a call on the 31\12/16 and advised the phone is at the branch. He called in on the 4/1/2017 spoke to shalini who now informed me that the phone is not coming on at all. She advised that nothing was done on the phone but the job card states software upgrade done. She also stated that they will Not fix the phone.It was a human error. I have been a loyal vodacom and samsung customer and have never taken any of my phones for fixing and this is the first time. I am with vodacom since 2010. The service is below par. Im appauled by the regional manager response. Its shameful to get feedback from the manager that agrees it was a mistake on their side but justifies it saying its a human error and the customer is liable </p>