1 reviews | Active since Nov 2011
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I am on a Red Premium contract with Vodacom, I receive data on this contract every month. The Data does however expire in 60 days. So Vodacom deducts my usage off the newer data instead of the older which I am then sure causes the older data to expire not cause I dont use it cause they deduct the usage from the wrong data. This is *********!!!! Further I have been trying to get my settlement amount on the remainder of my contract for 3 weeks. But when one phones the call centre NO ONE can assist instead you have to phone their customer retention line(cancellations), here there has never ever been answer not even after holding for 57 minutes. Thus I see that their customer retention works cause if the only way to cancel is to phone that number, and they never answer you can never cancel. Brilliant, but once again *********. After 10 years with this provider I am changing, cause they are overpriced and have no customer loyalty.
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Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
