LV
Louw V
1 reviews | Active since Mar 2022
27 Mar 2022, 22:17
Unethhical sales process!
Call agent from Vodacom phones me three weeks ago to inform me that my contract *** is due for a renewal, and by renewing it now on the Red VIP contract I will receive an Apple iPhone 13 as part of the contract. We concluded the contract renwal telephonically. A short while threafter I received an sms informing me that Vodacom is out of stock on the iPhone 13's. Follow-ups from my side resulted in being passed around with no commitment and vague undertaking. ********* sales process!
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Replies (2)
Vodacom's replyOfficial
28 Mar 2022, 08:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Mar 2022, 08:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Mar 2022, 07:59 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team confirmed that your order was released and is out for delivery. Kindly look out for a notification from RAM for your delivery.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team confirmed that your order was released and is out for delivery. Kindly look out for a notification from RAM for your delivery.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Mar 2022, 07:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team confirmed that your order was released and is out for delivery. Kindly look out for a notification from RAM for your delivery.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team confirmed that your order was released and is out for delivery. Kindly look out for a notification from RAM for your delivery.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,