Unending requests for contract application

Vodacom just wants to frustrate and make phone contract application via IStore impossible. First they refused to release my number linked to a settled account; this was resolved via an unnecessary vodacom store visit. Secondly (few days later) they required another copy of my ID because they the first copy wasn't good enough; I resend the copy. Thirdly (few more days later) they required that I complete a ICA form which I did and forwarded. They then inform me that they require a handwritten form instead of electronically completed form. They never mentioned this upon request and further to this, the handwritten form was already completed upon the vodacom store visit mentioned earlier. How stupid and unnecessary is this request? Why don't they assess all the information/documents that are missing or required at the same time and make a single request to a client instead of making individual and unending requests day after day after day. Vodacom, you lot are just USELESS